Refund policy

Shopville Cart Return & Refund Policy

Please review the product description, size, color, specifications, and shipping information carefully before placing your order.

Returns and refunds are not automatic. If there is a problem with your order, please contact Shopville Cart first. We will review the request and provide the correct return instructions when a return is approved.

Do not send a product back to the address shown on the shipping package unless we specifically instruct you to do so. Unauthorized returns may not be accepted.

If your item arrives damaged, defective, incorrect, or missing, contact us as soon as possible and provide clear photos or video showing the problem. Additional information may be requested before a refund, replacement, or other resolution can be approved.

Products should be unused and kept in their original condition and packaging when a return is requested, unless the product arrived damaged or defective.

Change-of-mind returns may not always be available. Customers should make sure they are satisfied with their selection before completing their purchase.

Once an approved returned item is received and reviewed, we will notify you of the outcome. Approved refunds will be sent back to the original payment method. Processing times may vary depending on the bank or payment provider.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Please contact Shopville Cart before attempting any return.